Our Managed Services Team is hyper-focussed on technical guidance and design assurance Technical advisors and solution experts enable your business to successfully modernise and transform key enterprise shared services. Our Business Analysts work with your process owners and business stakeholders to create a unique and value-aligned roadmap for your organisation. Our follow the sun model ensures our client’s needs are always being addressed.

Managed Services | Methodology

Our core values and services are underpinned by the following:

  • 24/7/365 Issue Support Provided but a Global Managed Services Desk in Different time zones (UK, India, Middle East)
  • Dedicated technical account manager and delivery team
  • Customer requests held to Service Level Agreements and Service Targets
  • Solution road mapping and strategic guidance
  • Integration assessment, review, and support
  • Managed Services request portal
  • Change Management planning, review, implementation, and release
  • Problem Management investigation and review
  • Knowledge Management review, creation, and maintenance
  • Patch and upgrade planning, support, testing, and go live
  • Monthly and quarterly service reviews including service delivery reporting
  • System performance tuning and remediation
  • System development governance
  • 100% visibility into requests, changes, issues, problems, projects, and additional services.
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